Request for Return

If Serenade isn't quite right for you, fill out the form below and we'll get back to you within 4 business days. Before submitting your request, we recommend checking our support page — many customers have been able to improve their fit, comfort, and sound experience by following the help videos and FAQs. Fields marked * are required.

First name*

Last name*

Email*

Order number* Find this in the order confirmation email sent by info@blisstil.com.

Country of residence*

What was your main reason for buying the Serenade?*

If other, please specify*

Please tell us why you'd like to return your Serenade*

If other, please specify*

Anything else you'd like to share with us?

I promise to return the item in the same condition I received it. I understand that I will not be refunded if my item is returned without all the items it came with — the Serenade (with the cover fitted), eye mask, removable neck pad (pre-installed in some headphones — unzip the cover and check for it), travel case, accessory bag (clipped onto the travel case), USB-C cable, AUX cable, airplane adapter, user manual, quick start guide and product insert (see the photo below). I understand that I have to pay to ship the product back to Blisstil's warehouse with a tracked package in order to receive my refund. I understand that returns made without our authorisation will be refused. I understand that I will need to share photos of the product with Blisstil before returning it. I understand that the product needs to be returned, with the tracking number sent to customer.service@blisstil.com, within 7 days of receiving approval.

Everything that must be returned: Serenade with cover fitted, eye mask, removable neck pad, travel case, accessory bag, USB-C cable, AUX cable, airplane adapter, user manual, quick start guide and product insert — Everything that must be in the box for a refund — tap to enlarge.

Standard 30-day returns (including change of mind): Return shipping is arranged and paid for by you. Within 7 days of your return being approved, ship the item back using a tracked service and send the tracking number to customer.service@blisstil.com. Once we receive the item and it passes inspection, your refund is processed within 30 days. Your original (outbound) shipping costs are not refunded.

Damaged or defective products: Contact us with photos of the product and packaging first. Within the USA, we'll provide a prepaid return label. Outside the USA, you arrange and pay for return shipping initially — and if the claim is validated, we'll refund reasonable return shipping costs along with your original shipping fees.

Tip: to keep return shipping affordable, compare couriers through an aggregator — UK: uk.interparcel.com · Europe: parcelabc.com · Australia: au.interparcel.com.