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Check your inbox — and your spam and promotions folders — for an email from us letting you know your order has shipped. That email contains a tracking link showing where your package is. Give it a couple of days to start updating, and check it regularly, since we don’t send separate shipping update messages. If the tracking has an issue or hasn’t updated in a while, get in touch via the form below.

All the controls and ports are on the right side of the Serenade: the Bluetooth/Power button (with its indicator light), the ANC/Multifunction button (with its indicator light), the USB-C charging port, the light sensor, the 3.5mm audio port, and the touch sensor.

Charge it first. Press and hold the Bluetooth/Power button for 3 seconds to turn it on and enter pairing mode, then choose ‘Blisstil Serenade’ in your device’s Bluetooth menu. The indicator blinks blue once connected.

To disable Bluetooth while connected, triple-click the Bluetooth/Power button — the Serenade disconnects from your device and stops being discoverable to new ones. To re-enable it, triple-click the Bluetooth/Power button again and it reconnects to your last device.

Press and hold the Bluetooth/Power button for about 3 seconds to turn it on (it enters pairing mode and the light blinks blue). Hold the same button for 3 seconds again to turn it off (the light turns red, then off).

ANC runs automatically while you’re wearing the headphones. To turn it off, cover the light sensor until the ANC light turns green, then double-click the ANC/Multifunction button. Double-click it again to turn ANC back on. To check whether it’s on, cover the light sensor — a green light means ANC is active.

All on the right ear cup: slide up or down to change volume, slide toward your face for the next track and toward your neck for the previous one, double-tap to play or pause, and rest your whole hand over the sensor for Transparency mode (remove it to switch back).

Cover the light sensor, then triple-click the ANC/Multifunction button to toggle the touch controls. No light changes when you do this — to check, play some audio and try a gesture; if nothing happens, restart the Serenade. Note that touch controls only work while ANC is enabled.

Your phone shows it. On iPhone, add the Batteries widget to your Home Screen; on Android it appears in your Bluetooth settings.

Plug the USB-C cable into the port inside the right ear cup. A full charge takes about 2 hours and gives 20+ hours of playback; a 15-minute top-up gives around 2.5 hours. The power light is red while charging and blue when full.

Double-click the Bluetooth/Power button to force pairing mode — the light flashes blue and red, then blinks blue once connected. If you’ve paired before, choose ‘Forget device’ in your Bluetooth settings and try again.

Power it off and on again. If it persists, cover the light sensor and check the ANC light turns green; if it doesn’t, triple-click the ANC button to enable it. Still nothing? Gently wipe the light sensor with a dry cloth and restart. A snug fit gives the best noise cancelling.

Wear it around your neck like a travel pillow with the opening facing away from you, then lift it over your head so it sits snugly against your head and neck. Always grip the internal structure — never pull on the foam alone. Long hair? Tie it in a bun. For the most stability, wear the eye mask over the Serenade, not underneath.

To tighten: place your palms on the base near the zipper (you’ll feel the wires inside) and squeeze inward, folding the side pillows in toward the neckband one at a time. To loosen: grab both sides and gently pull outward. Adjust until it feels secure and comfortable.

For very noisy environments, combine earplugs + the Serenade + brown noise, and make sure you have a snug fit with a full ear seal.

Yes — set your phone alarm as usual and it plays through the Serenade. Calls and notifications also come through unless your phone is in sleep / Do Not Disturb mode, so enable that before bed and always test your setup first.

Unzip and remove the fabric cover and machine wash it on a delicate cold cycle (20°C / 68°F or below) with mild detergent. Wipe the foam and ear pads with a damp cloth and mild detergent — never let water into the ear cup, as it will damage the electronics. Air dry everything fully before refitting. Don’t tumble dry, iron, dry clean or blow-dry.

Connect the USB-C cable to a power source, then press and hold the Bluetooth/Power button for 10 seconds.

Press and hold the ANC/Multifunction button for 3 seconds to enter or exit Auracast mode. In Auracast the blue light triple-blinks and the Serenade can join an Auracast broadcast; when you exit, it reconnects to your last device.

Yes — the Serenade carries a 2-year warranty from delivery against defects in materials, electronics and workmanship under normal use, and we’ll repair or replace a defective unit. It doesn’t cover normal wear and tear, cosmetic or accidental damage, misuse or unauthorized repairs. Fabric covers and ear pads are wear items and aren’t covered — replacements are available separately. Full details are on our warranty policy.

Get in touch via the form below with your order number and photos of both the product and the shipping box, and return it with all accessories and packaging. If we confirm a manufacturing defect or shipping damage, we’ll repair, replace, or refund you including the original shipping. In the USA we send a prepaid return label; elsewhere you arrange return shipping and we refund reasonable costs once the claim is validated.

If you’d still like to return your Serenade, you can request a return within 30 days of delivery, provided it’s clean, undamaged, in working order and complete with all accessories and original packaging. Returns need prior approval via our Request for Return form, then ship within 7 days using a tracked service. For standard returns you cover return shipping, and refunds are issued within 30 days of inspection. Note only the Serenade and Wireless Airplane Adapter are returnable — Eye Masks and SleepPlugs are final sale. See our refund & returns policy for the full details.