Shipping policy
Orders are fulfilled from our facility in Shenzhen and shipped before the Serenade becomes available through our warehouse in the US.
Processing and delivery
If all items are in stock, orders are usually processed within 1–2 business days, although processing may occasionally take up to 3 business days.
Once shipped, delivery typically takes 8–15 business days. Delivery timeframes are estimates and may vary depending on the destination, customs clearance and local courier delays.
You will receive a shipping confirmation email with a tracking link once your order has been dispatched. Please allow up to 48 hours for the tracking information to become active.
We do not send regular shipping updates after dispatch. If you provided a valid local mobile number, the carrier should contact you by text once your order has arrived in your country and been handed over to the local delivery partner.
Shipping, duties and taxes are covered by us for deliveries to the USA, Canada, UK, EU, Hong Kong and Australia.
Order tracking
You can follow your delivery using the tracking link included in your shipping confirmation email.
For in-stock orders, please contact us at customer.service@blisstil.com if your order has not arrived within 15 business days of shipment. Include your name and order number, and we will investigate the delivery with the carrier.
P.O. boxes
We are currently unable to ship to P.O. boxes.
Damaged shipments
If your order arrives damaged, please email customer.service@blisstil.com with:
- Your order number
- Photos of the product
- Photos of the shipping box
Depending on the extent of the damage, we may offer a replacement, repair, partial refund or full refund. Each case is reviewed individually, and we will work with you to find a fair resolution.
Questions or complaints
For any questions about this Shipping Policy, please contact:
Blisstil
ABN: 88 634 975 447
Level 1, 63–73 Ann Street
Surry Hills, NSW 2010
Australia