Request for Return

If the Serenade isn't right for you, fill in the form below and we'll respond within 4 business days. Before you do, it's worth a look at our support page — a lot of fit, comfort and sound issues are quick to solve. Fields marked * are required.

First name*

Last name*

Email*

Order number* Find this in the order confirmation email sent by info@blisstil.com.

Country of residence*

Why did you buy the Serenade in the first place?*

If other, please specify*

Please tell us why you'd like to return your Serenade*

If other, please specify*

Anything else you'd like to share with us?

I promise to return the item in the same condition I received it. I understand that I will not be refunded if my item is returned without its swing tag and barcode. I understand that I have to pay to ship the product back to Blisstil's warehouse with a tracked package in order to receive my refund. I understand that returns made without our authorisation will be refused. I understand that I will need to share photos of the product with Blisstil before returning it. I understand that the product needs to be returned, with the tracking number sent to customer.service@blisstil.com, within 7 days of receiving approval.

Standard 30-day returns (including change of mind): Return shipping is arranged and paid for by you. Within 7 days of your return being approved, ship the item back using a tracked service and send the tracking number to customer.service@blisstil.com. Once we receive the item and it passes inspection, your refund is processed within 30 days. Your original (outbound) shipping costs are not refunded.

Damaged or defective products: Contact us with photos of the product and packaging first. Within the USA, we'll provide a prepaid return label. Outside the USA, you arrange and pay for return shipping initially — and if the claim is validated, we'll refund reasonable return shipping costs along with your original shipping fees.

Tip: to keep return shipping affordable, compare couriers through an aggregator — UK: uk.interparcel.com · Europe: parcelabc.com · Australia: au.interparcel.com.