Refund & Returns Policy

This Refund & Returns Policy ("Policy") applies to purchases made on blisstil.com.

1. General

(a) We provide refunds, repairs, and replacements in accordance with applicable consumer protection laws, including the Australian Consumer Law and applicable United States federal and state consumer protection laws, together with the terms set out in this Policy.

(b) The benefits provided under this Policy are in addition to any rights and remedies available under applicable law.

(c) Please read this Policy carefully before making a purchase so you understand your rights and what you can expect if you are not satisfied with your order.

2. 30-Day Return Period

(a) You may request a return within 30 days of delivery, as shown on the shipment tracking link.

(b) Returns are accepted, including for change of mind, provided the product:

is clean
is in good working condition
is undamaged
includes all accessories
includes original product packaging in good condition

(d) All returns require prior approval through our Request for Return form. Returns sent without approval will not be accepted.

(e) Once approved, the item must be shipped within 7 days using a tracked shipping service, and the tracking number must be provided to us.

(f) For standard 30-day returns, return shipping is arranged and paid for by the customer.

(g) Refunds are processed within 30 days after the returned item is received and passes inspection.

3. Products Not Eligible for Return

Returns are accepted only for:

Blisstil Serenade headphones
Blisstil Wireless Airplane Adapter

All sales of Blisstil Eye Masks and SleepPlugs are final and are not eligible for refund.

4. Damaged or Defective Products

(a) If your product arrives damaged or defective, please contact us promptly via our Contact Us form and provide photographs of the product and packaging.

(b) Damaged products must be returned with all accessories and packaging.

we will repair or replace the product, or
provide a refund, including original shipping fees.

(d) Return shipping for damaged or defective products:

Within the USA:
A prepaid return label will be provided.

Outside the USA:
Customers initially arrange and pay return shipping. If the claim is validated, reasonable return shipping costs will be refunded.

To help reduce shipping costs please find a suitable shipping option using these aggregators:

5. Exceptions

We may refuse repair, replacement, or refund where:

(i) The problem resulted from misuse or improper handling.
(ii) You were aware of the issue prior to purchase.
(iii) You requested services or alterations against our advice or provided unclear instructions.
(iv) Any other exceptions permitted under applicable consumer protection laws apply.

6. Refund Processing

(a) Refunds are issued to the original payment method.

(b) Returned items are inspected upon arrival.

(d) Approved refunds are processed within 30 days after inspection.

7. Response Time

We aim to respond to refund, repair, or replacement requests within 7 business days.

8. VAT, Duties and Import Charges

Pre-Order Phase

For supported destinations indicated at checkout or on the product page, Blisstil covers applicable duties and taxes. Customers should not incur additional import charges.

Regular Orders

USA and Australia: duties and taxes are included at checkout.
Other destinations: local VAT, duties or import fees remain the responsibility of the customer.

Blisstil cannot refund import charges paid directly to customs authorities.

9. Policy Updates

This Policy may be updated from time to time and is available on our website.

10. Contact

For enquiries regarding refunds, repairs, or replacements, please contact via email at customer.service@blisstil.com.

Blisstil
ABN: 88 634 975 447
81-83 Campbell Street,
Surry Hills NSW 2010, Australia

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